My hon. Friend is right. Work coaches are saying that this is the best system that they have ever had.

As I said earlier, I will not say exactly what I have been saying in private conversations, but the hon.

I do not let people know what we do in private meetings, old-fashioned as that may be, but what the hon.

Of course we have to understand the underlying issues and problems and support people as best we can.

Employment in the UK has increased by more than 3.3 million since 2010 and is currently at a near record high of 32.4 million.

We are constantly improving universal credit in response to feedback and have implemented a wide-ranging package of improvements worth £1

I thank my right hon. Friend for that.

On 15 March I provided the House with a statement setting out how the work my Department was undertaking to correct underpayments that oc

Members on both sides of the House have mentioned that, so I will answer my hon. Friend. I met the CAB the other day.

I know those words are heartfelt, and I accept that apology. It took a long time for people to come forward.